Front Office Employee

A fun job, good salary, friendly team, and great employee benefits. At Lumen Hotel & Events, we need a new front office employee immediately. Will you soon be behind our front office to provide our guests with an unforgettable stay?

As a Front Office Employee, you are the face of Lumen Hotel & Events. It is up to you to make the guest feel at home upon arrival and ensure a fitting farewell. At the reception, no day is the same; guests come to you with all their questions (and sometimes complaints); they expect you to know everything about the hotel's facilities and the immediate surroundings. Other tasks you will perform include:

• Operating the telephone switchboard, taking and transferring calls for guests or colleagues;
• Administrative tasks such as drafting and answering emails and processing and managing reservations in various systems;

Since you will also be involved in processing reservations, the following tasks will also be part of your duties:

• Adjusting price and availability based on revenue advice;
• Keeping prices and availability up-to-date in various systems.

Who are you?

• You have demonstrable experience in a similar role and/or the hospitality industry;
• You have mbo level 4 or hbo working and thinking level, preferably with a completed education in the direction of hospitality or facility;
• You have a good command of the Dutch and English languages, knowledge of the German language is a plus;
• You are flexibly deployable and do not mind working evenings and weekends.

At our front office, we work with Opera Cloud. Do you have experience with this? Be sure to mention it in your application!

What do we offer?

• Salary in accordance with the hospitality collective agreement;
• A job for 3 to 5 days per week (22.8 to 38 hours);
• An annual staff party: you don't want to miss it! Additionally, we close each year together during the Christmas party with, of course, a well-deserved Christmas package;
• Nice employee benefits such as dining in the Bluefinger Restaurant with a 50% discount and staying overnight at an attractive employee rate in the beautiful four-star hotel Lumen or in one of the Ibis Budget hotels in Stein/Maastricht or Rotterdam The Hague Airport.